Escon SupportPortal offers web-based customer support solution with Incident Management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C. Escon SupportPortal enables organizations to manage their services through a fully integrated solution. SupportPortal is easily tailored to meet your needs, whether as an internal help desk or an external customer support desk or call center: - Track and manage support issues effectively to ensure customer satisfaction - Reduce support load with Self-Service Portal - Keep your customers informed about new product's features through News Engine - Live support chat gives your customers answers to their questions on the spot in real-time - Make new products versions and documentation always available to right person at right time - Comprehensive Knowledge Base and procedures - Allow end users and specialists to share experience through Support Forum. - Manage SLA and get reports on support load and performance